FASTGUARD PRIVACY POLICY
FASTGUARD respects your privacy and is committed to protecting your personal data. This Privacy Policy aims to give you information on what personal data we collect, how we process and protect it, and tell you about your privacy rights and how the law protects you as we provide you with access to Virtual Private Network (VPN) services (the “Services”)
Please read this Privacy Policy carefully as it explains our practices regarding your personal data and how we will treat it, and the basis on which any personal data will be processed by us. References in this Privacy Policy and on our website
https://fastguard.io/(the “Website”) to “we”, “our” or “us” are references to SpeedEdge LLC, registration number 271.110.1432382, registered at: Davtashen 3rd District, Building 16, Armenia, Yerevan as a data controller. References to “you” and “your” means each person who interacts with us, uses our Website or the products and services we provide.
By accessing our Website and Service, or otherwise howsoever providing us with your Personal Data, you are agreeing to our collection of your information pursuant to this Privacy Policy. Should you disagree with any clause hereby stated, please immediately cease your access to, participation in, and use of our Website, and our Service.
We may revise this Privacy Policy from time to time in our sole discretion. The updated version of this Privacy Policy will be indicated on our Website with the exact date and a sign ‘Last updated’. If there are any material changes to this Privacy Policy, we will notify you to the extent required by applicable law. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your data.
1. DATA COLLECTION
The term ‘Personal data’ refers to any information relating to an identified or identifiable natural person, such as a name, location data, an online identifier or to one or more factors specific to the physical, economic, cultural or social identity of you as a natural person.
The provision of Services may occur without the collection of Personal Data. However, we collect Personal Data that you voluntarily provide when registering a user account, expressing interest in using our Services, participating in our activities, or otherwise contacting us. The specific Personal Data collected depends on the context of your interactions with us, the choices you make, and the features you use.
Categories of data:
1) Data provided by you directly
The provision of Services may occur without the collection of Personal Data. However, we collect Personal Data that you voluntarily provide when registering a user account, expressing interest in using our Services, participating in our activities, or otherwise contacting us. The specific Personal Data collected depends on the context of your interactions with us, the choices you make, and the features you use.
Categories of data:
1) Data provided by you directly
| Identification Data | We may collect your identification data including full name, e-mail address, phone number. |
2) Data provided by third parties
We will use the information we receive only for the purposes that are described in this Policy or that are otherwise made clear to you on the Website. Please note that we are not responsible for the ways in which any third-party service provider processes any of your Personal data and encourage you to read their privacy notices and policies for further information on how they process your Personal data.
We will use the information we receive only for the purposes that are described in this Policy or that are otherwise made clear to you on the Website. Please note that we are not responsible for the ways in which any third-party service provider processes any of your Personal data and encourage you to read their privacy notices and policies for further information on how they process your Personal data.
| Service Providers Data | We may provide you with the option to register using any service provider's account details like your Google account, Apple account and social media accounts. Where you choose to do this, we will receive certain profile information about you from such third-party service providers. The profile information we receive may vary depending on the service provider concerned, but such information may often include your name, e-mail address, as well as other information you choose to make public. |
| Marketing, Analytics and Advertising Data | We may collect online identifiers of a person, e-mail address if used for direct marketing, browser/web history data, interests and preferences data expressed through selection/viewing/purchase of goods and services, information about your device. We may also maintain analytics and profiles of the individuals based on the data collected on them. For more information about this please see section 4 of this Policy. |
3) Data collected automatically
We automatically collect certain information through cookies and similar technologies when you visit, use or navigate the Website.
This information does not reveal your specific identity (like your name or contact information) and does not allow us to identify you, but helps us address customer support issues, improve the performance of our sites and services, maintain and or improve your user experience, and protect your account from fraud by detecting unauthorized access.
We automatically collect certain information through cookies and similar technologies when you visit, use or navigate the Website.
This information does not reveal your specific identity (like your name or contact information) and does not allow us to identify you, but helps us address customer support issues, improve the performance of our sites and services, maintain and or improve your user experience, and protect your account from fraud by detecting unauthorized access.
| Category of Data | Description |
|---|---|
| Browsing Data | Information about the device, device characteristics and identifiers (e.g. plugins), IP address, Device name, Country, Location |
| Usage Data | Activity information: Information about what you view or click on while visiting our Website and how you use our Service. Diagnostic and Troubleshooting Information: Information about how our Service is performing when you use them, i.e. service-related diagnostic and performance information, including timestamps, crash data, Website performance logs, and error messages or reports |
| Information from cookies and similar technologies | See our Cookies Policy for more information |
2. DATA USAGE AND LEGAL BASIS
We use your Personal data primarily for the following purposes on the following legal basis.
| Purpose | Category of Data | Legal Basis |
|---|---|---|
| To create, verify and maintain your account | Identification Data, Service Providers Data | Performance of the contract |
| To provide Service to you | Identification Data, Usage Data, Service Providers Data | Performance of the contract |
| To send communications | Identification Data | Performance of the contract |
| To provide marketing communication and promotions to you | Identification Data, Usage Data, Marketing, Analytics and Advertising partners’ Data | Consent |
| To provide customer support service | Identification Data | Performance of the contract, Legitimate interest |
| To maintain safety, security and integrity of the Service | Identification Data, Browsing Data, Usage Data | Performance of the contract, Legitimate interest |
| To improve our Service | Identification Data, Browsing Data, Usage Data, Marketing, Analytics and Advertising partners’ Data | Legitimate interest. |
| To customize your experience | Identification Data, Browsing Data, Usage Data, Information from cookies and similar technologies | Legitimate interest |
| To comply with legal requirements and law enforcement requests | Identification Data, Service Providers Data, Browsing Data, Usage Data | Legal obligations |
| To enable device-based settings (Cookies) | Information from cookies and similar technologies | Consent |
Consent: if the processing of Personal data is carried out based on your specific consent, you have the right to withdraw it at any time by sending us a request.
Legitimate interest: we may process your Personal data when it is reasonably necessary to achieve our legitimate business interests such as developing and improving our Service, marketing communication, making our Service safe and secure.
Performance of the contract: where we have entered into a contract with you, we may process your Personal data to fulfill the terms of our contract, and for the following purposes: to provide support services, to maintain your account, to send you communications.
We may combine all the information we collect from or receive about you for the outlined purposes. We may aggregate or de-identify your information and may use or share aggregated or de-identified information for any purpose, and such information is not subject to this Privacy Policy.
Legitimate interest: we may process your Personal data when it is reasonably necessary to achieve our legitimate business interests such as developing and improving our Service, marketing communication, making our Service safe and secure.
Performance of the contract: where we have entered into a contract with you, we may process your Personal data to fulfill the terms of our contract, and for the following purposes: to provide support services, to maintain your account, to send you communications.
We may combine all the information we collect from or receive about you for the outlined purposes. We may aggregate or de-identify your information and may use or share aggregated or de-identified information for any purpose, and such information is not subject to this Privacy Policy.
3. DATA SHARING
We do not sell your Personal data as the term “sell” is traditionally understood. However, your Personal data will be transmitted to third parties that we cooperate with to provide our Services, including the ones who provides us with IT support, authentication, security, hosting, payment processing, analytics, customer service, and related services. When such parties receive the Personal data from us, they have been designated as data processors and carry out their activities according to the instructions given by us.
We may be required by law or by judicial authorities to disclose certain information about you or any engagement we may have with you to relevant regulatory, law enforcement and/or other competent authorities. We will disclose information about you to legal authorities to the extent we are obliged to do so according to the law. We may also need to share your information to enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others.
Certain features of our Services and functionalities of our Website may link to or allow you to interact and share information with, access and/or use third-party websites, services, products, and technology. Any information shared with or otherwise collected by a third party may be subject to their privacy policy. We are not responsible for the processing of personal information by third-party services.
We may be required by law or by judicial authorities to disclose certain information about you or any engagement we may have with you to relevant regulatory, law enforcement and/or other competent authorities. We will disclose information about you to legal authorities to the extent we are obliged to do so according to the law. We may also need to share your information to enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others.
Certain features of our Services and functionalities of our Website may link to or allow you to interact and share information with, access and/or use third-party websites, services, products, and technology. Any information shared with or otherwise collected by a third party may be subject to their privacy policy. We are not responsible for the processing of personal information by third-party services.
4. CROSS-BORDER TRANSFER
To facilitate our global operations, we may transfer, process, and store your Personal Data anywhere in the world, including but not limited to other countries that may have data protection laws that are different from the laws where you live.
Notice for the residents of the European Economic Area (“EEA”) and Switzerland. Transfers outside of the EEA are sometimes referred to as “third country transfers”. We may transfer your Personal data to our service providers based throughout the world. In cases where we intend to transfer Personal data to third countries or international organisations outside of the EEA, we rely on decisions from the European Commission where they recognise that certain countries and territories outside of the EEA ensure an adequate level of protection for personal information. We ensure our partners established in the countries with an inadequate level of protection of personal data have adopted SCC and suitable technical, organizational and contractual safeguards, as appropriate, to ensure confidentiality, security, and legality of the processing of your Personal data.
Notice for the residents of the European Economic Area (“EEA”) and Switzerland. Transfers outside of the EEA are sometimes referred to as “third country transfers”. We may transfer your Personal data to our service providers based throughout the world. In cases where we intend to transfer Personal data to third countries or international organisations outside of the EEA, we rely on decisions from the European Commission where they recognise that certain countries and territories outside of the EEA ensure an adequate level of protection for personal information. We ensure our partners established in the countries with an inadequate level of protection of personal data have adopted SCC and suitable technical, organizational and contractual safeguards, as appropriate, to ensure confidentiality, security, and legality of the processing of your Personal data.
5. DATA RETENTION
We will retain Your Personal Data only for as long as it is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
Identification Data is retained on an ongoing basis and until you delete your account. Thereafter we will add your details to an unsubscribed list to ensure we do not inadvertently market to you.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
As soon as information stops serving these purposes, we delete it.
After you close your account and/or upon your request we will delete and/or anonymize your Personal data without undue delay, but no later than 30 days.
Identification Data is retained on an ongoing basis and until you delete your account. Thereafter we will add your details to an unsubscribed list to ensure we do not inadvertently market to you.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
As soon as information stops serving these purposes, we delete it.
After you close your account and/or upon your request we will delete and/or anonymize your Personal data without undue delay, but no later than 30 days.
6. DATA PROTECTION
We have implemented a robust set of security measures to safeguard Personal data we process and protect it from unauthorized access, disclosure, alteration, or destruction. Our commitment to data security includes ongoing updates and rigorous testing of our security technology.
However, it's important to recognize that the internet is not entirely immune to security risks. While we take every precaution to protect your Personal data, the transmission of such data to and from our Website carries inherent risks. We strongly advise you to access our services within a secure environment.
However, it's important to recognize that the internet is not entirely immune to security risks. While we take every precaution to protect your Personal data, the transmission of such data to and from our Website carries inherent risks. We strongly advise you to access our services within a secure environment.
7. PRIVACY RIGHTS
Depending on where you live, you may be able to exercise certain privacy rights related to your Personal data.
-Right to access: you may request a copy of your Personal data and/or the way we store it;
-Right to rectification: you may request us to change some of your Personal data and/or correct it if this is incomplete or inaccurate;
-Right to deletion/ erasure: you may request to delete all or some of your Personal data, for example, if they are no longer needed for any processing purposes, or consent has been used as a legal basis for their processing, or there is no legitimate interest in the further processing of personal data;
-Right to object: you may object to the processing of your Personal data on grounds relating to your particular situation and/or to object processing it for direct marketing purposes;
-Right to object to automated processing: you may object to a decision based on automated processing. This means that you may request to review your Personal data manually if you believe that automated processing may not consider your unique situation;
-Right to data portability: you may request to provide a copy of your Personal data in a structured, commonly used, and machine-readable format. Furthermore, you have the right to request to transmit the said personal data directly to another controller;
-Right to withdraw your consent: to the extent the processing of your personal information is based on your consent, you may withdraw your consent at any time. The lawfulness of processing before you withdraw your consent will not be affected by such withdrawal;
-Right to non-discrimination: we will not discriminate against you for exercising any of your rights provided to you under law;
-Right to lodge a complaint: you have the right to lodge a complaint with a supervisory authority.
-Right to access: you may request a copy of your Personal data and/or the way we store it;
-Right to rectification: you may request us to change some of your Personal data and/or correct it if this is incomplete or inaccurate;
-Right to deletion/ erasure: you may request to delete all or some of your Personal data, for example, if they are no longer needed for any processing purposes, or consent has been used as a legal basis for their processing, or there is no legitimate interest in the further processing of personal data;
-Right to object: you may object to the processing of your Personal data on grounds relating to your particular situation and/or to object processing it for direct marketing purposes;
-Right to object to automated processing: you may object to a decision based on automated processing. This means that you may request to review your Personal data manually if you believe that automated processing may not consider your unique situation;
-Right to data portability: you may request to provide a copy of your Personal data in a structured, commonly used, and machine-readable format. Furthermore, you have the right to request to transmit the said personal data directly to another controller;
-Right to withdraw your consent: to the extent the processing of your personal information is based on your consent, you may withdraw your consent at any time. The lawfulness of processing before you withdraw your consent will not be affected by such withdrawal;
-Right to non-discrimination: we will not discriminate against you for exercising any of your rights provided to you under law;
-Right to lodge a complaint: you have the right to lodge a complaint with a supervisory authority.
8. PERSONAL DATA BREACH
A Personal data breach may, if not addressed in an appropriate and timely manner, result in a physical, material, or non-material risk to your rights and freedoms. Therefore, as soon as we become aware that a Personal data breach has occurred, we address it accordingly.
Notice for the residents of the EEA and Switzerland. If any Personal data breach occurs, we will notify the Personal data breach to the supervisory authority without undue delay and, where feasible, not later than 72 hours after having become aware of it, unless we are able to demonstrate, following the accountability principle, that the personal data breach is unlikely to result in a risk to your rights and freedoms. Where such notification cannot be achieved within 72 hours, the reasons for the delay should accompany the notification without undue further delay.
Notice for the residents of the EEA and Switzerland. If any Personal data breach occurs, we will notify the Personal data breach to the supervisory authority without undue delay and, where feasible, not later than 72 hours after having become aware of it, unless we are able to demonstrate, following the accountability principle, that the personal data breach is unlikely to result in a risk to your rights and freedoms. Where such notification cannot be achieved within 72 hours, the reasons for the delay should accompany the notification without undue further delay.
9. CONTACT US
You may contact us via email [email protected] and will help you to exercise your rights or address any questions or issues that you have with respect to the collection and processing of your Personal data. To protect your privacy and security, we may take steps to verify your identity before complying with your request and we may decline your request if we are unable to verify your identity.