FASTGUARD SERVICE TERMS AND CONDITIONS
These Terms and Conditions (hereinafter referred to as the — “Terms” ) outline the general framework governing the relationship between FastDev LLC, registration number 271.110.1492495, registered at: Davtashen 4th District, Building 11, Yerevan, Armenia (the — “Operator” ), a provider of access to Virtual Private Network (VPN) services (the — “Services” ), and the users acquiring such Services (the — “Users”.
). By purchasing the Services, the User enters into a legally binding agreement with the Operator, accepting the Terms in full. Users are strongly encouraged to review these Terms in detail prior to using the Services.
1. GENERAL PROVISIONS
1.1. The following provisions clarify the legal standing of the Operator:
1.1.1. The Operator is not a provider of telecommunication or Internet access services. Users are independently responsible for obtaining connectivity from appropriate service providers under separate terms. Users must ensure that such connectivity allows for effective using of the Services.
1.1.2. The Operator does not monitor, control, or influence User traffic, nor does it systematically analyze the data transmitted by Users.
1.1.3. The Operator does not determine which legal frameworks, other than those referenced in these Terms, may apply to Users' activities when using the Services. Users bear sole responsibility for ensuring their usage complies with applicable laws and regulations and must refrain from unlawful activities.
1.2. Upon purchasing the Services, a Service Agreement is formed based on these Terms. This Agreement represents the entirety of the mutual obligations between the Operator and the User and supersedes any prior agreements. Amendments to the Agreement are permissible solely through revisions to these Terms. These Terms should be read together with our Privacy Policy and Refund Policy, available at https://fastguard.io/.
1.3. The scope of the Services is determined by the Operator and may be subject to periodic updates. In the event of such updates, the Agreement is deemed amended to reflect the revised Services unless otherwise specified by the Operator. Users must regularly monitor notifications, including changes to the Services, through their account dashboard. Users who disagree with any updates must cease using the Services immediately.
1.4. The Operator reserves the right to periodically amend these Terms. The updated version of the Terms will be published in the relevant section of the website https://fastguard.io/, and each version will be accompanied by its effective date. The updated Terms shall take effect from the date of their publication. Users acknowledge and agree that continued use of the Services after the publication of the updated Terms constitutes acceptance of all modifications made. Users are encouraged to review the Terms periodically to stay informed of updates. Should the User disagree with any provision of the Terms, they must immediately cease using the Services.
1.5. To use the Services, the User is solely responsible for ensuring access to the Internet, as well as obtaining and maintaining the necessary equipment and third-party software.
1.6. The Operator may impose limits on access to the virtual private network (VPN) as part of the Services. The applicable terms and conditions will be posted on https://fastguard.io/.
1.7. The Operator’s resources, including https://fastguard.io/, may contain links to third-party websites or mobile applications. The Operator does not review these third parties, their services, products, or content for accuracy, completeness, or legality. The Operator disclaims any responsibility for the information, materials, or consequences of accessing such third-party resources. Any reference (including links) on https://fastguard.io/ to a website, application, product, service, or information does not imply endorsement or recommendation by the Operator unless explicitly stated.
2. USER ACCOUNT
2.1. To use the Services, the Operator may provide means for the User to register an account. User shall submit a registration request on https://fastguard.io/.
2.2. Upon confirmation of the registration request, an account shall be created, and the User shall set a password. The Operator does not have access to User passwords. Users are solely responsible for securing their account credentials (usernames and passwords) and maintaining their confidentiality.
2.3. The User must immediately notify the Operator of any unauthorized access to their account or any breach (or suspected breach) of password confidentiality.
2.4. All actions performed using the account are deemed to have been performed by the account holder unless the User has previously notified the Operator of unauthorized access or a breach (or suspected breach) of password confidentiality.
3. PAYMENT FOR SERVICES
3.1. The Operator charges fees for the Services as outlined on https://fastguard.io/. The fee depends on the User's selected conditions, such as subscription duration. A trial period during which the Services are provided free of charge may be offered.
3.2. Users shall pay the full price of the Services prior to their commencement. As subscription-based Services, the Services are deemed provided regardless of whether the User accesses the VPN during the subscription period.
3.3. Unless otherwise specified, the service fees do not include taxes, such as value-added tax (VAT) or withholding taxes, or other mandatory payments applicable in the User’s jurisdiction. Users are responsible for paying these amounts in addition to the stated Services fees.
3.4. The Operator offers a 30-day money-back guarantee for new subscriptions purchased directly through its website. Refund requests must be submitted within 30 days of the first purchase.Renewals or add-ons may be refunded if requested within 7 days of the charge date.Refunds are processed to the original payment method within 10 business days after approval.For purchases made through the Apple App Store or Google Play, refunds are handled exclusively by those platforms in accordance with their respective policies. The Operator cannot issue or modify such refunds.Refund eligibility and timing for App Store or Google Play transactions are determined solely by the relevant platform.
3.5. Where available, the User may authorize the Operator to initiate recurring payments from the account linked to their payment card. This authorization includes automatic, periodic debits for Services. Such transactions will be deemed authorized by the User.
3.6. Recurring payments will commence when:
3.6.1. The User provides complete payment card details;
3.6.2. Activation of the automatic payment service for debiting funds from a bank card shall occur as follows: upon completion of the first payment, during which the User has established a rule for recurring payments;
3.6.3. The User confirms acceptance of these Terms by clicking 'Pay' or an equivalent button.
3.6.1. The User provides complete payment card details;
3.6.2. Activation of the automatic payment service for debiting funds from a bank card shall occur as follows: upon completion of the first payment, during which the User has established a rule for recurring payments;
3.6.3. The User confirms acceptance of these Terms by clicking 'Pay' or an equivalent button.
3.7. Unless the User cancels their subscription through methods available on https://fastguard.io/, it will automatically renew for the same term at the current rate. For subscriptions purchased through Apple App Store or Google Play, renewal and cancellation rules are managed by those platforms and may differ from website subscriptions.
3.8. If payment cannot be processed, the Operator reserves the right to suspend the Services until payment is received.
3.9. The Operator does not store or process User payment card data and cannot guarantee the successful processing of transactions.
3.10. The Operator may change service fees with prior notice to the User via contact details provided during registration or through the User’s account. Fee changes take effect fourteen (14) calendar days after notification. Users who disagree may terminate their agreement and cease using the Services.
3.11. If the User purchases a subscription through the Apple App Store or Google Play, the respective platform acts as the merchant of record and processes all billing, renewals, and refunds under its own terms.The Operator does not access or store payment information processed by these platforms and cannot issue or modify such refunds.Refunds for App Store purchases may be requested directly from Apple at https://support.apple.com/en-us/HT204084. Eligibility and timing of such refunds are determined solely by Apple or Google.
4. RESTRICTIONS ON SERVICE USE
4.1. Users are prohibited from:
4.1.1. Creating multiple accounts, sharing their account access with others, or requesting access to or attempting to gain unauthorized access to another person’s account;
4.1.2. Using the Services for commercial purposes;
4.1.3. Employing automated tools such as robots or scrapers to access the virtual private network (VPN) provided as part of the Services;
4.1.4. Engaging in any activity that violates these Terms or applicable laws;
4.1.5. Using the Services to upload, store, transmit, or distribute materials or information prohibited by these Terms or applicable law, including but not limited to:
a. Content containing false information, defamatory statements, or insults;
b. Profane or offensive language;
c. Threats or calls for violence;
d. Instructions or incitement for unlawful acts;
e. Information aimed at evading taxes or other regulatory obligations;
f. Depictions of violence or cruelty;
g. Content promoting hatred, discrimination, or division based on race, ethnicity, gender, religion, or social status;
h. Extremist symbols or information related to extremist activities;
i. Content infringing intellectual property rights;
j. Personal data processed without proper authorization;
k. Provocative or objectionable content prohibited under applicable law or harmful to the Operator;
l. Links to resources containing prohibited materials as listed above.
4.1.6. Using the Services in violation of applicable laws. Users must refrain from using the Services if lawful use is not possible under applicable regulations.
4.1.1. Creating multiple accounts, sharing their account access with others, or requesting access to or attempting to gain unauthorized access to another person’s account;
4.1.2. Using the Services for commercial purposes;
4.1.3. Employing automated tools such as robots or scrapers to access the virtual private network (VPN) provided as part of the Services;
4.1.4. Engaging in any activity that violates these Terms or applicable laws;
4.1.5. Using the Services to upload, store, transmit, or distribute materials or information prohibited by these Terms or applicable law, including but not limited to:
a. Content containing false information, defamatory statements, or insults;
b. Profane or offensive language;
c. Threats or calls for violence;
d. Instructions or incitement for unlawful acts;
e. Information aimed at evading taxes or other regulatory obligations;
f. Depictions of violence or cruelty;
g. Content promoting hatred, discrimination, or division based on race, ethnicity, gender, religion, or social status;
h. Extremist symbols or information related to extremist activities;
i. Content infringing intellectual property rights;
j. Personal data processed without proper authorization;
k. Provocative or objectionable content prohibited under applicable law or harmful to the Operator;
l. Links to resources containing prohibited materials as listed above.
4.1.6. Using the Services in violation of applicable laws. Users must refrain from using the Services if lawful use is not possible under applicable regulations.
5. LIABILITY
5.1. The Services are provided 'as is,' without express or implied warranties of quality or performance. The Operator does not guarantee uninterrupted, error-free service or compatibility with User expectations.
5.2. To the extent permitted by applicable law, the Operator is not liable for any damages arising from use of the Services. In all cases, the Operator’s liability for claims related to any agreement with a User is limited to the amount of fees paid by the User for Services in the month preceding the claim. Nothing in these Terms shall exclude or limit any statutory rights of consumers that cannot be excluded under applicable law.
5.3. The Operator is not liable for service disruptions caused by circumstances beyond its control, including but not limited to natural disasters, government actions, wars, labor disputes, telecommunication failures, or cyberattacks.
5.4. The Operator is not responsible for the fulfillment by Users of any public obligations or requirements imposed by government authorities, except as expressly provided by applicable law. In particular, the Operator does not monitor User traffic for signs of unlawful activity.
5.5. Users agree to indemnify and hold the Operator harmless from any claims, losses, or legal expenses arising from their actions related to Services, including administrative penalties and legal disputes.
6. TERMINATION OF SERVICES
6.1. The Operator may suspend or terminate the Services, temporarily or permanently, without prior notice, in cases including but not limited to:
6.1.1. Violation of these Terms;
6.1.2. Non-payment of service fees;
6.1.3. Potential unlawful use of the Services, including upon receipt of government orders;
6.1.4. Detection of or high risk of unauthorized account access.
6.1.1. Violation of these Terms;
6.1.2. Non-payment of service fees;
6.1.3. Potential unlawful use of the Services, including upon receipt of government orders;
6.1.4. Detection of or high risk of unauthorized account access.
7. APPLICABLE LAW AND DISPUTE RESOLUTION
7.1. These Terms are governed by the laws of the Republic of Armenia, except where mandatory consumer-protection laws of the User’s country of residence provide otherwise.Users may bring claims in their local courts if required by law.
7.2. In case of disputes, the parties shall attempt to resolve them amicably through negotiations. Complaints must be submitted via electronic means, and if unresolved within 30 calendar days, the dispute will be referred to the competent courts located in the Operator's jurisdiction.
8. MISCELLANEOUS
8.1. The User may not assign obligations under these Terms without prior written consent from the Operator. The Operator may assign obligations by notifying the User via email or their account.
8.2. If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.
8.3. Failure by the Operator to enforce any provision of these Terms does not constitute a waiver of rights to enforce it later or to enforce any similar provisions.
8.4. For questions related to the Services, Users should contact the Operator via email at [email protected].